Help your customers in Slack by using AbbotWith Abbot you can:
Smartly manage shared channels with customers and partners.
- Assign people to customer channels so the right team members are alerted to respond to conversations quickly. - Customize Abbot’s name and avatar in Slack.
Understand which Slack conversations are important to get back to quickly.
- Abbot’s smart priority queue helps make sure you don't miss important requests by organizing customer conversations in order of priority. - Measure your team's performance and bandwidth across customer channels to help you identify when an account needs help.
Help your customers without leaving Slack.
- Abbot integrates with ticketing systems like Zendesk and Hubspot Ticketing so customers can get the support help they need without leaving your shared Slack channels. - Craft and send announcements to multiple channels at the same time. - Build custom skills to extend Abbot to other tools and integrations.
Have questions or want to learn more? Contact us at firstname.lastname@example.org or visit https://ab.bot/
Abbot will be able to view:
Abbot will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don’t automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.
Data archiving and removal policy
If you would like to cancel your account or delete your User Personal Information, you may do so in your user profile. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 90 days. You may contact email@example.com to request the erasure of the data we process on the basis of consent within 30 days.
Data storage policy
Data center location(s)
Data hosting details
Abbot is hosted on Azure in the West US region
Data hosting company
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
On request, we will delete your full profile (within reason) within 90 days. You may contact firstname.lastname@example.org to request the erasure of the data we process on the basis of consent within 30 days.
After an account has been deleted, certain data, such as metadata related to activity with the bot, will remain. However, we will delete or deidentify your personal information, including your user name and email address, from the author field of posts and comments by associating them with an anonymous user.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Date of latest pen test
Executive summary is available to potential customers upon request
Supports Single Sign On (SSO) with the following providers
Supports Security Assertion Markup Language (SAML)