FAQ & Ticketing Helpdesk Helpdesk is the easiest way for the organization to set up their frequently asked questions and ticketing system on Slack. Helpdesk gives you the flexibility of setting up multiple service desks for various departments within your organization. Helpdesk automatically answers employee questions and creates a ticket only when an employee question is outside the FAQ list.Helpdesk provides the complete features of a ticketing system inside Slack with easy configurations. :dart: Set up your organization frequently asked questions :desktop_computer: Create functional service desks like HR, IT, Finance, etc.:man::skin-tone-2::computer: Assign desk owner & agents to work on tickets:white_check_mark: Resolve tickets & train the Helpdesk without leaving Slack:alarm_clock: Multiple categories to tickets with defined TAT:speech_balloon: Automatic ticket assignment & nudge configuration for desk owner & agent:+1::skin-tone-2: Receive feedback from the user on the FAQ & Ticket resolution:bar_chart: Detailed analytics & downloadable reportsHelpdesk allows to you personalize your bot scripts :memo:, setup GIFs :factory:, and smart talk for the basic chit chat :speech_balloon:.Read Documentation about Helpdesk →Need help:question: Send your inquiry at email@example.com and we’d be delighted to assist.
Helpdesk will be able to view:
Helpdesk will be able to do:
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When a customer signs up on Huminos, the data is retained for the tenure of the service. The data is removed from live systems after 30 days of service terminaltion and from data backups within 60 days of service termination
Data archiving and removal policy
The data of the customers is retained in backups for 30 days and after that it is automatically removed. The customer also has the right as Data Controller to request deletion of data for specific users as per EU-GDPR.
Data storage policy
The data is stored on for the duration of the service. The data is stored only for the purpose of serving the customer and is fetched from Slack via API using permissions granted to the app.
We remove the data automatically on uninstallation of the bot after 30 days
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Security Assertion Markup Language (SAML)