The next-generation AI ticketing help deskBuilt for Slack, Suptask is the next-generation AI ticketing helpdesk solution, where
your conversations in Slack are turned into a full blown ticket system.
Users can easily create tickets from anywhere in Slack, making sure nothing is forgotten and that all details stay within the ticket - without having to leave Slack.
Suptask will let you move your teams closer to each other, enabling faster resolution times and better co-operation within your organization.
With top reviews, millions of tickets created and thousands of happy users, Suptask empowers all of your teams to implement a
Slack native ticketing system.
Get started with a trial or use the FREE plan forever to try out a new ticketing experience.
No minimum commitments on the number of Agents, all teams are welcome!
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The most mature ticketing system on Slack• Create tickets from anywhere in Slack - App Home, Direct Messages (DM) or from messages in any Channel.
• Add any information to the ticket, including attachments and replies from the message thread.
• Overview and track your tickets with saved views and filters.
• Get notified and reminded about tickets automatically in Slack.
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Manage & respond to tickets with an ease• Share private or public replies, collaborate with your team on tickets in private or in public channels.
• Easily add unlimited ticket forms that you can customize to receive the required information.
• Create personal views with advanced filters and data fields from all ticket data.
• Automatic AI summary of problem and solution of each ticket - searchable in Slack to easily build your team knowledge..
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Track team performance• Overview current ticketing status and track team performance using dashboard analytics.
• Identify bottlenecks and issues using advanced filters and personal views across all ticket data.
• Integrate ticket data to your favorite Business Intelligence (BI) using the API or raw data export.
• Weekly recurring reports via email with all your ticket data.
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Built for multi-teams and privacy• True private tickets on Slack where tickets can stay in DM without being published to public channels.
• Built for privacy and sensitive information, such as IT, HR, Finance, RevenueOps or Sales teams.
• Send an approval request to any users in your Slack workspace, making it easy to manage approvers and approvals within your ticketing workflow.
• Delegate responsibilities and ownership across teams with Followers on tickets and multiple team Admins.
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Unified and optimized ticketing• Triage tickets together with teams such as Engineering, Product, CSM and Customer Support who can work in a dedicated Triage channel.
• Send tickets directly to issue tracking systems like Github or Gitlab, directly from a Suptask ticket.
• Escalate tickets from Customer Support / Customer Success (e.g
Zendesk) directly to a Suptask.
• Migration of tickets from Atlassian Assist / Halp.