A modern ticketing system built into SlackWrangle makes it easy for users to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your colleagues want to be.Wrangle was chosen as an Essential App by Slack. It’s used by thousands of IT and operations pros at companies like Gopuff, Stubhub, and Mary Ruth’s Organics.:female-technologist: Make it easy for users to start tickets in SlackWrangle turns any user’s Slack message into an interactive ticket. No training, no external apps — provide service from your Slack channel.- Turn any message into a ticket - Show users the status of their ticket - Get context with intake forms:admission_tickets: Make sure no tickets slip through the cracksWrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work.- Assign work to the right agents via automated workflows - Make sure tickets get the attention they need - Automated reminders if agents take too long:chart_with_upwards_trend: Show your team’s hard workWrangle automates all the reporting you need to show your management how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance.- Comprehensive reporting - Per-agent performance - Track everything for audits:gear: Automated approvals and business workflowsWrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms. In Slack, colleagues can start any workflow you’ve designed, such as access requests, vendor reviews, or onboarding new team members.- No-code workflow builder - Conditional logic to route work - Reminders and due dates:zap: Integrate Wrangle with all your favorite toolsWrangle works with Zapier and Slack Workflow Builder. You can start tickets or workflows from events in almost any other app your team uses.Wrangle is built for teams who get work done in Slack, like IT, HR, operations, finance, and legal. Improve the service you provide with a powerful ticketing help desk and workflow engine, right in Slack. Try it for free today.
Wrangle will be able to view:
Wrangle will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Data archiving and removal policy
Data storage policy
Wranglesoft will store data encrypted both in transit and at rest, in cloud servers provided by AWS and managed by Heroku.
Data hosting details
Data hosting company
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
When someone requests data deletion, that request is routed to our security officer (Adam Long), who will manually process the deletion request.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Security Assertion Markup Language (SAML)
Has a dedicated security team
Contact for security issues
Has a vulnerability disclosure program
Has a bug bounty program
Requires third party authorization/connections
Third party services used by this app
Stripe for payment processing
Segment and Mixpanel for user analytics
AWS/Heroku for hosting