EasySupport is an App to create and manage your tickets and very simple to use, you can make inquiry to support team in your workspace, and receive any response as a thread message.You only need 3 steps to enjoy the journey of inquiry and answer via “EasySupport“ App :elephant:.:one: Admin :wrench: creates support channels for different topics, and assigns at least one owner to each channel.:two: Staff :female-office-worker: submits a ticket in the home tab, app will transform message :speech_balloon: into a related support channel.:three: Support teams :couple::two_men_holding_hands::two_women_holding_hands: will respond to this ticket via thread message in the related support channel.:ok: Enjoy! :tada::tada:
EasySupport will be able to view:
EasySupport will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Data is retained for as long
as you hold an active account in Easysupport. After cancelation, you can place a request at firstname.lastname@example.org to delete all your account data.
Data archiving and removal policy
Your Easysupport account data
is stored in our primary storage all the time and we don't archive it at any point. You can however raise data removal requests at email@example.com
Data storage policy
Your Easysupport account
data is stored behind secure firewall. Backups are taken daily and are retained for 30 days.
Data center location(s)
Data hosting details
All data is stored on Cloud servers hosted in Tencent Cloud
Data hosting company
App/service has sub-processors
Certifications & compliance
Data deletion request procedure
We receive all data deletion
requests at firstname.lastname@example.org. Our support team will handle these requests primarily and are eventually escalated to the infrastructure team for data deletion.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Security Assertion Markup Language (SAML)