With this Slack app, the power of smartQED's AI-powered visual collaboration for faster incident and problem resolution is now available to Slack users! What is smartQED?
smartQED is an intelligent visual workspace to help operations & support teams solve incidents and problems faster, with integrated AI-based recommendations and insights from prior issues. Get clear visibility into complex investigations, track status clearly, and generate reports easily.
smartQED decreases your incident and problem resolution times significantly and increases the productivity of your incident management teams! Benefits of smartQED
:eight_spoked_asterisk: Methodical Cause Analysis: Use structured QED Investigation Maps™ to visualize and explore potential causes of a problem systematically - the strategy and recovery plan is clear to all.
:eight_spoked_asterisk: Efficient Collaboration: Entire teams can jointly analyze problems with relevant data organized in-context in a 360° view across your system. Get your teams on the same page by easily tracking causes & their statuses.
:eight_spoked_asterisk: Automated Real-time Reporting: Provide clear visibility to your executives and stakeholders into the investigation progress with periodic summary or detailed reports. Manually generate reports with one click.
:eight_spoked_asterisk: Augmented Intelligence: Powerful AI/ML capability embedded in smartQED analyzes historical data in Investigation Maps™ of solved problems to generate cause & solution recommendations for new problems. These insights keep improving over time - smartQED learns as you work!
:eight_spoked_asterisk: Easy Knowledge Reuse: Create and reuse QED templates to standardize the analysis approach for your common investigations.
:eight_spoked_asterisk:Significant Improvements: Businesses experience speed up of up to 60% in resolution times and 30-40% reduction in manual effort.
:eight_spoked_asterisk:Many Application Domains: smartQED's innovative visual solution applies to problem and incident investigations as well as root cause analysis in any domain including
🗸 IT Operations & Site Reliability Engineering
🗸 Service Providers
🗸 Financial Systems
🗸 Aerospace & more.
Turbocharge your problem resolution process with the combined power of smartQED and Slack collaboration! Increase the reliability of your products and services, improve customer satisfaction, and enjoy higher team productivity.The QED Bot
Leverage the power of smartQED’s Investigation Maps without leaving your Slack incident response channel. Using easy-to-use slash commands, you can build up the investigation map of your incident while working in Slack.
You can add causes to the investigation map, attach notes, clues, and actions, easily check the status, and even generate and download summary reports for the incident or problem – all from within Slack!Slash Commands for the QED Bot
Invoke the QED bot through the "/qed" slash command. These commands can be used to add causes, clues (relevant symptoms), assignees and actions. For example:
/qed addcause : Adds a new cause
/qed assign : Assign one or more users to cause
/qed setstatus : Set the status of a cause
/qed addclue : Add a symptom relevant for this investigation
/qed addaction : Add an action to a cause
/qed causes : Shows the potential causes as a tree and their status
/qed actions : Shows all the actions that have been entered
Please refer to the following link for the entire list of slash commands: https://community.smartqed.ai/knowledge-base/list-of-slash-commands-for-smartqed-slack-bot/