GoTo

United States

We keep your personal data in a form which permits identification for no longer than needed for the business purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Personal data processed in the context of a contract with you will be retained by us for the term of the contract and for a reasonable time afterwards as might be required to determine and settle any related claims. Where our processing of your personal data is based on legitimate interests or compliance with legal obligations, it will be deleted as soon as the applicable underlying purpose has expired. Personal data processed based on your consent will be deleted if and when you withdraw such consent. Unless requested sooner or a shorter retention period is defined in the applicable Technical and Organisational Measures (TOMs), your account will be deleted or anonymised no later than twenty-four (24) months from the date of Service termination, expiration, or non-use. For specific details on data retention periods for your account, as well as the information GoTo maintains on your behalf, consult Section 5 of the applicable Service or suite-specific SPOC documentation located at GoTo’s Trust & Privacy Center (see the “Product Resources” section).

GoTo takes the privacy of its Customers (which for the purposes of this Section are the subscribers to GoTo Services), and end-users very seriously and is committed to disclosing relevant data handling and management practices in an open and transparent manner. 1) GDPR The General Data Protection Regulation (GDPR) is a European Union (EU) law on data protection and privacy for individuals within the European Union. GDPR aims primarily to give control to its citizens and residents over their personal data and to simplify the regulatory environment across the EU. GoTo Resolve is compliant with the applicable provisions of GDPR. For more information, please visit https://www.goto.com/company/trust/privacy.'>https://www.goto.com/company/trust/privacy. 2) CCPA GoTo hereby represents and warrants that it is in compliance with the California Consumer Privacy Act (CCPA). For more information, please visit https://www.goto.com/company/trust/privacy.'>https://www.goto.com/company/trust/privacy. 3) Data Protection and Privacy Policy GoTo is pleased to offer a comprehensive, global Data Processing Addendum (DPA), available in English and German, to meet the requirements of the GDPR, CCPA, and beyond and which governs GoTo’s processing of Personal Data. Specifically, our DPA incorporates several GDPR-focused data privacy protections, including: (a) data processing details, sub-processor disclosures, etc. as required under Article 28; (b) EU Standard Contractual Clauses (also known as the EU Model Clauses); and (c) inclusion of GoTo's technical and organizational measures. Additionally, to account for CCPA, we have updated our global DPA to include: (a) revised definitions which are mapped to CCPA; (b) access and deletion rights; and (c) warranties that GoTo will not sell our users’ ‘personal information.’ For visitors to our webpages, GoTo discloses the types of information it collects and uses to provide, maintain, enhance, and secure its Services in its Privacy Policy on the public website. The company may, from time to time, update the Privacy Policy to reflect changes to its information practices and/or changes in applicable law, but will provide notice on its website for any material changes prior to any such change taking effect.

We use the data we collect from visitors to our websites to: (a) provide and operate our Services; (b) address and respond to service, security, and customer support needs; (c) detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; (d) comply with applicable laws and administrative requests, protect our rights, assert and defend against claims; (e) fulfill contracts; (f) maintain and improve our Services; (g) provide analysis or valuable data back to our customers and users; (h) assess the needs of your business to determine and promote other GoTo products which we believe may be helpful to you; (i) provide product updates, marketing communications, and service data; (j) conduct research and analysis for business planning and product development; (k) display content based upon your interests; and (l) to the extent permitted by law, we may combine, correct and enrich personal data that we receive from you with data about you from other sources, including publicly available databases or from third parties to update, expand and analyse our records, identify new prospects for marketing, and provide products and Services that may be of interest to you.

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GoTo’s product offerings feature comprehensive technical privacy controls and capabilities which include data retention, deletion, export (into a machine-readable format), and access functionality. Customer care needs to be consulted to initiate deletion.

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gotoresolvefeedback@logmein.com

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