Support Ship
We send your live chats from your websites directly into a channel specified and let you know when your customers need help. Then you can join the chat and provide your usual support, perform all your chat actions directly from directly in your Slack workspace.Manage everything from within your Slack workspace, with no need to have extra windows open the live chat support workflow has been simplified massively.Anyone in your team can be easily brought into a live chat conversation the same way you would join any other channel. Unlimited chats.
Unlimited agents.
Unlimited website integrations.2 week free trial period & a very affordable subscription following.Are you ready to get aboard?Security & compliance.
Support Ship treats all data as sensitive, data is not kept longer than required for functional user experience, in the case of uninstall all data is removed. GDPR compliant.
Unlimited agents.
Unlimited website integrations.2 week free trial period & a very affordable subscription following.Are you ready to get aboard?Security & compliance.
Support Ship treats all data as sensitive, data is not kept longer than required for functional user experience, in the case of uninstall all data is removed. GDPR compliant.
Permissions
Support Ship will be able to view:
Support Ship will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
JXSH LTD
Company headquarters location
United Kingdom
Terms of service
Privacy & data governance
Data retention policy
Support Ship will store user data no longer than required for use, once an account is deleted all user data is removed except for that legally required for accounting purposes.
Data archiving and removal policy
Support Ship will store user data no longer than required for use, once an account is deleted all user data is removed except for that legally required for accounting purposes.
Data storage policy
Support Ship stores only the necessary user data required to provide the app functionality. Using amazon web services we only store what is needed for day to day usage. All user data is classified as sensitive.
Data hosting company
Amazon Web Services
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Data deletion request procedure
When someone requests Support Ship to delete their data we will action it right away and delete their account and all corresponding details from our database. We will only keep information in our Payment Processor and Accounting Software for accounting purposes.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
support@supportship.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Stripe, Amazon Web Services, Datadog
Uses token rotation
no