Speak to your customers directly from Slack
Manage your customer relationships entirely in Slack
Allow your entire team to completely manage communication with your customers without leaving Slack. Smooch also automatically manages and archives the conversation channels it creates to keep your team’s Slack neat & tidy. Mom would approve.
1. When a user reaches out to you, Smooch will alert a channel you specify to let you know a user needs help.
2. This alert will take you to a channel that’s specific to the user who’s speaking to you.
3. Consult and collaborate with your teammates, then reply with a simple /sk command.
Your replies are instantly delivered to the user’s phone and look just like a text message would.