Feederloop
Feederloop creates a near in person experience with your customers, straight from your website:- Instantly start a video chat with anyone on your website.
- Screen sharing lets you see the customer's browser.
- Co-browsing lets you click, navigate and type alongside your customers.
- Session replays ensure you replicate and resolve issues faster.Feederloop's integration for Slack sends call requests to Slack so you'll never miss a call request again. Simply answer the call request in Slack to join the customer on a video chat while they're on your website.You and your customers don't need any additional software, equipment or phone numbers. Everything happens in the customer's browser in real-time while they're on your website.Create exceptional customer experiences:- Create a more personal support and sales experience.
- Shorten query resolution times.
- Nurture leads and increase sales with face to face conversations and product demos.
- Proactively reach out to prospects at key points of conversion.
- Identify bugs or unintuitive UX designs through session replays.
- Help customers with complex issues by co-browsing (click, type or navigate) with them.Give prospects and customers an incredible near in-person experience without leaving your website.
- Screen sharing lets you see the customer's browser.
- Co-browsing lets you click, navigate and type alongside your customers.
- Session replays ensure you replicate and resolve issues faster.Feederloop's integration for Slack sends call requests to Slack so you'll never miss a call request again. Simply answer the call request in Slack to join the customer on a video chat while they're on your website.You and your customers don't need any additional software, equipment or phone numbers. Everything happens in the customer's browser in real-time while they're on your website.Create exceptional customer experiences:- Create a more personal support and sales experience.
- Shorten query resolution times.
- Nurture leads and increase sales with face to face conversations and product demos.
- Proactively reach out to prospects at key points of conversion.
- Identify bugs or unintuitive UX designs through session replays.
- Help customers with complex issues by co-browsing (click, type or navigate) with them.Give prospects and customers an incredible near in-person experience without leaving your website.
Permissions
Feederloop will be able to view:
Feederloop will be able to do:
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General
Developer
Feederloop
Company headquarters location
South Africa
Terms of service
Privacy & data governance
Data retention policy
Feederloop keeps personal data as long as required to provide the Online Services you have requested or registered for and comply with applicable laws.
Data archiving and removal policy
You can contact support@feederloop.com should you wish for all your data to be deleted. We will comply with your data deletion request within 48 hours.
Data storage policy
Feederloop will store the minimum required data to provide our service to you. Further details on our data storage policy can be found here https://www.feederloop.com/privacy-policy/ and here https://www.feederloop.com/security/
Backups of all data are performed on a daily and weekly basis.
Data hosting details
Cloud hosted
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Data deletion request procedure
When someone requests data deletion, we remove them from our database entirely.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
admin@feederloop.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no