LiveWorld provides a unified conversational engagement interface for all your messaging and social media needs. With LiveWorld you can:
• Smart conversation triaging with quick identification, routing and prioritization
• Respond to your customer with rich-media messages for a more personal engagement
• Track resolution across agents and teams with powerful case management and analytics
• Know your customer well with full user profile, data capture and CRM integration
• Maximize productivity with intelligent automation designed to support agents
• Seamless bi-directional transitions between chatbots and humansLiveWorld app provides real-time conversation and case notifications in Slack for greater user collaboration. LiveWorld users can now quickly chat with and request information from colleagues and experts in Slack, before responding to a case.
Slack notifications alert users for each case creation or re-assignment, so they can take immediate action and provide real-time customer service.LiveWorld is a subscription based service. To request a demo and free trial: https://info.liveworld.com/software-demo-request