Frame helps you stay on top of every important channel in Slack. You get the best parts of a ticketing system — without leaving Slack, and without your customers being aware.Just invite @Frame to any channel where you work directly with customers.Who uses Frame? Technical customer support. Customer success managers. Solutions/integrations engineers. Partnership managers. Internal support teams (IT/Devops). Anyone who needs to provide important support and collaboration.App highlights: • Smarter notifications that help you stay on top of conversations with less effort. Notify the right people on your team when a conversation is waiting or when it has gone idle without being resolved. You'll never miss a thread again. • Connect Slack to Salesforce, Zendesk, and other internal tools — push conversation records (with transcript) to them with the push of a button or automatically every time a conversation ends. • Review "active time" analytics to understand your team's responsiveness and how much effort everyone is spending — across all customer channels and your team members.Typical environments: • Shared channels with your customers • Customers as single-channel guests in your own Slack workspace • "Community" Slack workspaces where you invite all your customersPricing: • Free per-channel analytics for unlimited channels. • Tiered pricing for additional in-channel features to help you scale • Enterprise pricing for custom solutionsSupport: To get live help, start a DM with the @frame user — you'll be connected directly to the Frame support team.
Frame will ask to:
Add commands to a workspaceShow more
Frame will be able to add commands to the message input box. Typing a command in a channel allows this app to take action outside of Slack and optionally post back to that channel.
Modify your public channelsShow more
Frame will be able to modify information about your public channels, including name and purpose, as well as archive and create new ones.
Send messages as FrameShow more
Frame will be able to send messages to a workspace.
Modify your private channelsShow more
Frame will be able to modify information about your private channels, including name and purpose, as well as archive and create new ones.
Add a bot user with the username @frameShow more
Frame will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
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