Frame helps you build better relationships with your best customers. Upgrade your Slack conversations with alerting, routing, integrations, and analytics to make it ideal for customer success and other VIP relationships.Invite @frame to your shared channels and turn customer collaboration into a strategic advantage. Frame helps your team stay highly responsive and productive — with less effort.For managers, Frame analytics help you understand where your team's time is spent so you can more reliably schedule availability, hire new people, price billable time, and invest in reusable content.Highlights: • Alerts. Designate an on-call team to be alerted when new conversations start, and an optional team-wide alert if no one responds. Set away messages to manage customer expectations during off-hours. Get inactivity reminders for unresolved conversations to help ensure they reach a conclusion. • Conversation Feed. When a new conversation starts, Frame generates a summary card in a central feed channel for your team, then updates it throughout the conversation. • Customer Profile Enhancement. Get background on the location, company, and title of participants who aren't on your team, including shared channels. • Analytics. With email reports, get unprecedented visibility into where you and your team's time is spent. Visualize "active time" by customer, by agent, day of week, and more. • Pro Upgrades. Sign up at frame.ai for escalation schedules, CRM and project management integrations, operational web dashboards, and more.
Frame will ask to:
Add commands to a workspaceShow more
Frame will be able to add commands to the message input box. Typing a command in a channel allows this app to take action outside of Slack and optionally post back to that channel.
Modify your public channelsShow more
Frame will be able to modify information about your public channels, including name and purpose, as well as archive and create new ones.
Send messages as FrameShow more
Frame will be able to send messages to a workspace.
Modify your private channelsShow more
Frame will be able to modify information about your private channels, including name and purpose, as well as archive and create new ones.
Add a bot user with the username @frameShow more
Frame will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
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