Frame is all the infrastructure you need to work with your B2B customers in Slack. Just invite @frame to any channels where you work directly with customers to activate private assistance for your team.Who uses Frame? Technical customer support. Customer success managers. Solutions/integrations engineers. Partnership managers. Internal support teams (IT/Devops). The list goes on!App highlights: • Smarter notifications that help you stay on top of conversations with less effort. Notify the right people on your team when a conversation is waiting or when it has gone idle without being resolved. You'll never miss a thread again. • Connect Slack to your internal tools and push conversation records (with transcript) to them with the push of a button or automatically every time a conversation concludes. • Review "active time" analytics to understand your team's responsiveness and where all the time is going -- across all customer channels and your team members.Typical environments: • Shared channels with your customers • Customers as single-channel guests in your own Slack workspace • "Community" Slack workspaces where you invite all your customersPricing: • Free forever for 1 user and 1 channel of assistance • Tiered pricing for additional users and features to help you scale • Enterprise pricing for custom solutionsSupport: To get live help, start a DM with the @frame user — you'll be connected directly to the Frame support team.
Frame will ask to:
Add commands to a workspaceShow more
Frame will be able to add commands to the message input box. Typing a command in a channel allows this app to take action outside of Slack and optionally post back to that channel.
Modify your public channelsShow more
Frame will be able to modify information about your public channels, including name and purpose, as well as archive and create new ones.
Send messages as FrameShow more
Frame will be able to send messages to a workspace.
Modify your private channelsShow more
Frame will be able to modify information about your private channels, including name and purpose, as well as archive and create new ones.
Add a bot user with the username @frameShow more
Frame will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
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