Zendesk can request to do the following on your workspace:
View your workspace members' email addresses
Direct message members who use ZendeskShow more
Direct message members who use Zendesk, and view messages, activity, and files in that DM.
View your workspace's list of members and their contact information
Zendesk can request to do the following when joining channels:
Add slash commands
Post messages as the app
View the names of the people in DMs
View channel names, member lists, topics, purposes, and latest message
View private channel names, member lists, topics, purposes, and latest message
View messages, activity, and files in public channels
View messages, activity, and files in private channels
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