Zendesk can request to do the following on your workspace:
View your workspace members' email addresses
View your workspace or organization's name, email domain, and icon
View your workspace's custom emoji
Direct message members who use ZendeskShow more
Direct message members who use Zendesk, and view messages, activity, and files in that DM.
View your workspace's list of members and their contact information
Zendesk can request to do the following when joining channels:
Add and remove emoji reactionsShow more
Add and remove emoji reactions from messages and files.
Add slash commands and add actions to messages (and view related content)
View the names of the people in DMs
Post messages as the app
View channel names, member lists, topics, purposes, and latest message
View private channel names, member lists, topics, purposes, and latest message
View the member list and, if applicable, topic, purpose, and channel name
View messages, activity, and files in public channels
View messages, activity, and files in private channels
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