When you answer your tickets on your helpdesk, at times you may need help from your team mates. With interbot, your team is just a click away to help you with your support tickets. Your team can answer your questions from Slack.Your team can reply or add notes from Slack so they don't have to switch tabs.interbot helps you to answer your tickets faster and in real-time with help of your team in Slack.
interbot will ask to:
Access information about your public channelsShow more
interbot will be able to access basic information about your public channels (including names, topics, purposes, creation date, and latest message).
View email addresses of people on your workspaceShow more
interbot will be able to view the email addresses of your Slack workspace’s members.
Send messages as interbotShow more
interbot will be able to send messages to your workspace.
Add a bot user with the username @interbotShow more
interbot will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
Access your workspace’s profile informationShow more
interbot will be able to access profile information for all users on your workspace, including names and contact information.
Send messages as youShow more
interbot will be able to send messages on your behalf to your workspace.
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