Traitly helps support, success, and sales teams to create and search for answers to internal and customer-facing questions. Traitly brings your existing knowledge silos together in one platform, powered with AI search capabilities.With this app your team can: - Instantly search for knowledge across multiple applications to find relevant answers both via the Traitly Slack bot (search within your own Slack workspace) or via the Traitly app. - Streamline your knowledge silos into a single application from sources like Slack, Zendesk, Jira, Confluence, Salesforce, Google Drive and many more. - Create, edit and share personalized knowledge cards with coworkers and customers. - Capture valuable tribal knowledge in public channel team chats (e.g., Slack) and past customer interactions (e.g. Zendesk tickets) and turn into useable knowledge articles. - Harness AI-powered search that becomes more intelligent with continued use. - Integrate seamlessly with your existing support, sales and success workflows. - Enable employees to submit and keep track of internal IT support tickets. - Enable internal IT teams to manage, update and resolve internal IT support tickets.You must connect your Slack account to Traitly in order to make your organisation's Slack account part of an organisation-wide real-time wiki. Traitly offers a free fourteen-day trial to all new users. Pricing varies based on the number of registered users associated with a Traitly account and the service level.
Traitly will ask to:
Access information about your public channelsShow more
Traitly will be able to access basic information about your public channels (including names, topics, purposes, creation date, and latest message).
View some URLs in messagesShow more
Traitly will be able to view URLs to provide previews and other functionality.
Access your profile and your workspace’s profile fieldsShow more
Traitly will be able to access your profile fields, as well as any data you’ve entered in them.
Access information about your workspaceShow more
Traitly will be able to access information about your workspace, including name, email domain, and icon.
Send messages as TraitlyShow more
Traitly will be able to send messages to your workspace.
Add slash commands and add actions to messages (and view related content)
Modify your public channelsShow more
Traitly will be able to modify information about your public channels, including name and purpose, as well as archive and create new ones.
Access your starred messages and filesShow more
Traitly will be able to access your starred items, along with associated messages and files (including contents and information such as who uploaded the file, when it was uploaded, and sharing history), and who starred them.
Access content in your public channelsShow more
Traitly will be able to access any messages and activity you can see in public channels.
Access your workspace’s files, comments, and associated informationShow more
Traitly will be able to access content of files created inside of or uploaded to Slack (including information such as who uploaded the files, when they were uploaded, associated comments, and sharing history).
Access your workspace’s profile informationShow more
Traitly will be able to access profile information for all users on your workspace, including names and contact information.
Add a bot user with the username @traitlyShow more
Traitly will be able to install a bot user that appears in and has access to your workspace’s directory. It can also post messages and view activity on messages in any channel it is invited to.
Access your workspace’s content with emoji reactionsShow more
Traitly will be able to access emoji reactions on your workspace along with associated messages, files (including contents and information such as who uploaded it, when it was uploaded, and sharing history), and who added the 'reaction'.
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