Stay on top of the discussions happening on tickets in your Freshdesk help desk or on deals in your Freshsales CRM with the Freshconnect-Slack integration!This integration will allow you to get real-time updates on all the ticket and deal discussions you’re a part of, as a DM right within Slack.Once you install this integration, you will receive notifications every time someone:
- @mentions you in a discussion
- directly replies to your message (using the reply feature)
- tags all the discussion participants using @discussion