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Collection

Digital HQ for Service

Grow true customer loyalty and bring service teams together in Slack to deliver fast, accurate and personalized customer experiences.

Transform customer experiences

Delight customers and partners while turning insights into business impacts

Enjoy closer relationships with customers and partners by delivering more direct paths for support and feedback.

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e-book

Reinventing customer service

How service teams can grow true customer loyalty with Slack as their digital HQ

Blog

Traction on Demand helps Qumulo craft faster, friendlier customer experiences

By using Slack integrations with Salesforce, Zendesk and MuleSoft APIs, Qumulo customer success teams save hundreds of hours a year

Blog

Dell provides faster, more personalized customer support with clips

Clips, a new way to easily create and share audio, video and screen recordings, is the latest tool in Slack’s kit to help keep remote teams connected

Blog

Introducing Forrester’s new study: The Total Economic Impact of Slack for Service Teams

With Slack, organizations cut the cost of service tickets, boost revenue and improve employee satisfaction, according to the findings

Blog

How financial service providers use Slack to elevate customer service

From external collaboration to rapid support resolution, Slack is helping these companies provide the best digital solutions for customers

Partners from separate organizations and working locations shake hands after a sales deal is closed
e-book

Drive growth and customer loyalty with Slack Connect

Move communication out of inboxes to help your company close deals faster, retain customers and deliver best-in-class support

IDC report text with circle and square background
Report

IDC: How Slack adds value for every department in your organization

In this study, IDC measures the value of Slack across Marketing, Sales, HR, Customer Support and Engineering.

Resolve issues faster

Instantly collaborate with experts and enjoy a centralized knowledge base

Drive fast and accurate resolutions by immediately surfacing answers and bringing the right people together in Slack.

Blog

Salesforce’s support team resolves cases 26% faster with Slack

The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever

on-demand

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Webinar

Slack + Salesforce Service Cloud: When work flows, satisfaction grows

Slack and Salesforce Service Cloud 360 empower your team to drive true brand loyalty across every customer touchpoint

on-demand

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Webinar

Supercharge collaborative service with swarming

Learn how case swarming unites teams, promotes swift sharing of crucial information and enables more optimized customer service for all

Optimize agent experiences

Provide agents with a launchpad for success from day one

With dedicated onboarding channels and real-time coaching opportunities in Slack, agents can quickly onboard and foster connection from anywhere.

on-demand

Two people handing off a compass to other representing customer service
Webinar

How to transform customer service with a digital HQ

Learn how top service teams are resolving issues faster and providing a better experience for agents and customers with Slack as their digital HQ

Blog

Transforming customer service at Intuit and Influx

How top companies are empowering agents and delighting customers with Slack as their digital HQ

Blog

83bar gives agents more time to help patients, using Halp in Slack

Patient activation company 83bar integrates Atlassian ticketing system Halp with Slack, so health-care specialists get faster, easier support.

Blog

3 ways Slack streamlines onboarding for our support agents, so they can help customers faster

On day one, agents are connected with the knowledge and experts they need, so they can help customers faster

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e-book

Supercharge your support agents with Slack

Boost the usability of your existing tech stack while uniting your whole company around the customer experience

Blog

That escalated quickly: How we get complex customer support issues into expert hands

An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%

on-demand

A phone with the slack app sitting on blocks representing digital call center
Webinar

Empowered agents: the new customer service advantage

Hear how leading organizations keep agent engagement high and attrition low with Slack as their digital HQ