Digital HQ for Service
Grow true customer loyalty and bring service teams together in Slack to deliver fast, accurate and personalized customer experiences.
Delight customers and partners while turning insights into business impacts
Enjoy closer relationships with customers and partners by delivering more direct paths for support and feedback.
Reinventing customer service
How service teams can grow true customer loyalty with Slack as their digital HQ
How Fastly uses Slack to wow enterprise customers
Dell provides faster, more personalized customer support with clips
Clips, a new way to easily create and share audio, video and screen recordings, is the latest tool in Slack’s kit to help keep remote teams connected
Introducing Forrester’s new study: The Total Economic Impact of Slack for Service Teams
With Slack, organizations cut the cost of service tickets, boost revenue and improve employee satisfaction, according to the findings
How financial service providers use Slack to elevate customer service
From external collaboration to rapid support resolution, Slack is helping these companies provide the best digital solutions for customers
Drive growth and customer loyalty with Slack Connect
Move communication out of inboxes to help your company close deals faster, retain customers and deliver best-in-class support
IDC: How Slack adds value for every department in your organization
In this study, IDC measures the value of Slack across Marketing, Sales, HR, Customer Support and Engineering.
Instantly collaborate with experts and enjoy a centralized knowledge base
Drive fast and accurate resolutions by immediately surfacing answers and bringing the right people together in Slack.
Salesforce’s support team resolves cases 26% faster with Slack
The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever
Slack + Salesforce Service Cloud: When work flows, satisfaction grows
Slack and Salesforce Service Cloud 360 empower your team to drive true brand loyalty across every customer touchpointWatch Now
Supercharge collaborative service with swarming
Learn how case swarming unites teams, promotes swift sharing of crucial information and enables more optimized customer service for allWatch Now
Provide agents with a launchpad for success from day one
With dedicated onboarding channels and real-time coaching opportunities in Slack, agents can quickly onboard and foster connection from anywhere.
How to transform customer service with a digital HQ
Learn how top service teams are resolving issues faster and providing a better experience for agents and customers with Slack as their digital HQWatch Now
Transforming customer service at Intuit and Influx
How top companies are empowering agents and delighting customers with Slack as their digital HQ
83bar gives agents more time to help patients, using Halp in Slack
Patient activation company 83bar integrates Atlassian ticketing system Halp with Slack, so health-care specialists get faster, easier support.
3 ways Slack streamlines onboarding for our support agents, so they can help customers faster
On day one, agents are connected with the knowledge and experts they need, so they can help customers faster
Supercharge your support agents with Slack
Boost the usability of your existing tech stack while uniting your whole company around the customer experience
That escalated quickly: How we get complex customer support issues into expert hands
An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%
Empowered agents: the new customer service advantage
Hear how leading organizations keep agent engagement high and attrition low with Slack as their digital HQWatch Now