Delight customers and partners while turning insights into business impacts
Enjoy closer relationships with customers and partners by delivering more direct paths for support and feedback.
By using Slack integrations with Salesforce, Zendesk and MuleSoft APIs, Qumulo customer success teams save hundreds of hours a year
Clips, a new way to easily create and share audio, video and screen recordings, is the latest tool in Slack’s kit to help keep remote teams connected
With Slack, organizations cut the cost of service tickets, boost revenue and improve employee satisfaction, according to the findings
From external collaboration to rapid support resolution, Slack is helping these companies provide the best digital solutions for customers
Instantly collaborate with experts and enjoy a centralized knowledge base
Drive fast and accurate resolutions by immediately surfacing answers and bringing the right people together in Slack.
The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever
Provide agents with a launchpad for success from day one
With dedicated onboarding channels and real-time coaching opportunities in Slack, agents can quickly onboard and foster connection from anywhere.
How top companies are empowering agents and delighting customers with Slack as their digital HQ
Patient activation company 83bar integrates Atlassian ticketing system Halp with Slack, so health-care specialists get faster, easier support.
On day one, agents are connected with the knowledge and experts they need, so they can help customers faster
An inside look at our customer support workflows, which have reduced escalations to our technical teams by 60%