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Account Executive, Enterprise

We are looking for an Enterprise Account Executive to join our sales team and focus on Enterprise customers in Japan. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same. You will be responsible for driving sales opportunities with prospective customers as well as expanding business within existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You'll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback.

If you're an established sales professional with a proven track record in helping customers achieve lofty goals, we should talk!

Responsibilities:

  • Own the full sales cycle from lead to close
  • Establish lasting relationships with senior executives and decision-makers
  • Help educate customers on the value of Slack throughout their adoption cycle
  • Build Slack awareness at all levels of an organization
  • Identify customer needs to ensure customer success with special emphasis on signup, upgrade, and renewal
  • Collaborate with other members of the sales team (solutions engineers, customer success managers, leadership, etc.) to build strategic adoption plans for customers
  • Prepare and educate customers on new features and releases
  • Monitor and identify adoption and utilization trends
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • Handle all customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiries
  • Drive revenue through proactive outreach to key accounts

Requirements:

  • You are fluent in both Japanese and English
  • You have excellent written and verbal communication skills in both languages
  • You have 5+ years of software sales experience, preferably in SaaS
  • You are a self-motivated teammate that can act independently
  • Experience presenting to senior managers and the C-Suite
  • You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
  • You have a consistent track record of identifying customer needs and successfully implementing solutions
  • You are flexible, adaptive, and resilient
  • You have a post-secondary degree or equivalent experience
  • Some travel required
  • This is a contract position, requiring eligibility for employment in Japan

Slack is the collaboration hub of choice for companies of all sizes, all across the world. By using Slack, they ensure that the right people are always in the loop, that key information is always at their fingertips, and new team members can get up to speed easily. With Slack, teams are better connected.

Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. We currently have nine offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne, New York, London, Tokyo, Toronto and Denver.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack.