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Engineering Manager - Observability Engineering

About the Team

Slack is looking for an engineering manager for our Observability Engineering team. You team is responsible for the data pipeline for all our time series and event-based visibility systems.Your team makes sure that our systems and their behavior is observable. Your team also makes sure our Customers experience is Observable. If you love massive data pipelines at scale you will love our Visibility team. Billions of messages a day means a staggering amount of metrics and events for processing and delivering those messages. You help developers decide what is important to instrument and develop the organizational strategy for how to structure this data. Your team will make sure we have the data we need to measure system health and the health of every customer’s experience. As a fast growing company, we rely on your ability to attract and retain top talent from the industry to keep up and keep the workload sustainable.

About the Role

Your responsibilities include:

  • Recruit and retain the technical talent required to expand the team and observability systems as we continue to scale.
  • Own the organizational objective of making system health and customer experience quality measurable.
  • Inspire team investment to keep up with automation and keep toil at a minimum
  • Develop communication programs to connect the team with the rest of the engineering organization
  • Cultivate a safe work culture that inspires individual decision-making and innovation
  • Coach for frequent and effective feedback among team members
  • Represent Slack engineering and management at industry events

You might be a good fit if:

  • You are passionate about management, coaching, and creating opportunities to support your directs’ success.
  • Your leadership style makes space for multiple senior engineers and supports the growth of everyone on your team to keep pace with rapid change.
  • You are able to weigh several, often conflicting constraints, and make quick decisions in a dynamic and quickly-growing company.
  • You are highly organized. With many people doing many things in a fast-paced company, strong organizational skills—both for yourself and for the team—is needed for success.

Qualifications:

  • You are not expected to code but should possess technical experience in Observability/Visibility Engineering in order to recognize the important decisions your team faces and provide meaningful feedback.
  • You have several years experience serving in an engineering management role.
  • You possess exceptional written and verbal communication skills.
  • Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.

Bonus Points:

  • Previous experience with Cloud based metrics systems at scale (Prometheus, ELK, Kafka, Graphite)
  • Previous experience in DevOps transformations

Slack is where work happens. It connects you with the people and apps you work with every day, no matter where you are or what you do. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our values and hire accordingly.

Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. We currently have eight offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne, New York, London, Tokyo, and Toronto.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come do the best work of your life here at Slack.