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Technical Program Manager, Sales and Marketing

We are looking for an exceptional Technical Program Manager who will support Sales and Marketing teams and the internal systems that drive their business. You will primarily be responsible for facilitating the system execution that helps these teams run their business. You will play a meaningful role working with Sales, Customer Success, Marketing and IT Applications teams from scoping through delivery. You will ensure the work is well understood, resourced appropriately, and executed successfully across multiple departments.

Do you use your critical thinking skills to drive successful organizational long-term plans while working on multiple, highly-detailed projects? Do you develop methods to help the team get their work done effectively and drive the business to think critically about how to plan and prioritize the work? If this sounds interesting, come work at Slack! We're nice. :)

Your Responsibilities:

  • Play Scrum Master to the IT Applications teams supporting Sales and Marketing.
  • Work dedicatedly with the key partners to identify/resolve all issues that could impact project scope and/or timeframes. Creatively develop plans to mitigate any issues that affect the project deliverable
  • Develop project plans, resource plans, with accuracy and in collaboration with technical resources
  • Provide hands-on program and project management during discovery, design, development, testing, implementation, and post-implementation phases
  • Provide day-to-day coordination and quality assurance for projects and tasks, deliver projects on time against the agreed-upon critical metrics
  • Drive internal and external process improvements across multiple teams and functions.

Requirements:

  • At least 3 years in an organization running resources, tasks, and workflows in a technical program management, systems engineering and/or project/program management role.
  • Experience with agile software development methodologies and productivity tools, and the flexible application thereof.
  • Strong Interpersonal skills, relationship building and experience working in a collaborative environment with diverse cross-functional teams - specifically, bridging technical and business partners.
  • BA/BS etc. are required; MBA a plus.
  • Experience in a fast-growing environment. SaaS experience a plus.
  • Detailed oriented, and self-motivated, with strong analytical skills

Bonus Points:

  • Experience working with enterprise SaaS software, such as Salesforce, Gainsight, Workday, NetSuite, Marketo, Marketing Cloud, Zendesk
  • You are an active Slack user
  • Strong emoji game
  • You have a get $%&* done attitude

Slack is the collaboration hub of choice for companies of all sizes, all across the world. By using Slack, they ensure that the right people are always in the loop, that key information is always at their fingertips, and new team members can get up to speed easily. With Slack, teams are better connected.

Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. We currently have nine offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne, New York, London, Tokyo, Toronto and Denver.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Come do the best work of your life here at Slack.