Sr. Program Manager, Customer Acquisition

Slack is seeking a Sr. Program Manager to drive technical projects for Slack’s Customer Acquisition team.


In this role, you will partner with product, design, and engineering teams to drive program execution. You understand the benefits of moving quickly and can champion program management processes and methods across the team. The recent redesign of is a stellar example of the kind of work you’ll be tackling every day. Our home on the web is important to us; our mission is to make our customers’ working lives simpler, more pleasant, and more productive.

As Slack grows, it is critical that we develop repeatable, scalable methods that help the team deliver projects on time and to scope; you’ll help define what that means for the Customer Acquisition team. You have experience collecting product and business requirements for complex and multi-functional projects, and are curious to deepen your knowledge and learn standard methodologies to drive team-wide improvements. You thrive when running multiple, highly-detailed programs in a dynamic environment, and know how to make in-flight corrections when things don’t go according to plan.

In short, there is someone on Customer Acquisition that cares the most about successful program execution - and that person is you!

What you will be doing (Responsibilities)

  • Identify and drive technical and process improvements across multiple teams and functions, leading the execution of programs and projects
  • Provide hands-on program management during analysis, design, development, testing, implementation, launch, and post-launch phases
  • Plan and execute high value cross-team and group-wide meetings
  • Build and maintain timelines, role & responsibility matrices, project plans and trackers, and communication artifacts to ensure everyone is operating from the most recent and accurate information. Rinse and repeat.
  • Identify, monitor and lead organizational and program changes via communication standard methodologies

What you should have (Qualifications)

  • Minimum of 5 years experience of Program Management or similar function 
  • Experience leading planning, resource management, project lifecycles, and workflows in a dynamic product or engineering organization

Slack is the collaboration hub of choice for companies of all sizes, all across the world. By using Slack, they ensure that the right people are always in the loop, that key information is always at their fingertips, and new team members can get up to speed easily. With Slack, teams are better connected.

Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. We currently have nine offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne, New York, London, Tokyo, Toronto and Denver.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack.