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Data Science Manager - Product Analytics

Our Research & Analytics team works on global, cross-functional projects that are at the heart of what we do at Slack. As a leader on the Product Analytics team, you will deliver data and insights that drive decision-making, execution and investments for our product initiatives in a dedicated area of the business. The role will be responsible for both building and leading a high-performing team, and also delivering a crisp data narrative around our customers and product usage. Success requires analytical savvy, problem-solving sophistication, a willingness to roll up your sleeves and a dedication to make the highest impact possible. We are looking for someone that can think on their feet and thrives in a dynamic environment. This role will report to our Head of Product Analytics.

Responsibilities:

  • Set a compelling vision and prioritize work based on business partner objectives and overall goals
  • Lead a high-performing, high-throughput team of talented Data Scientists, while driving professional development goals of the team
  • Partner closely with our Product leadership team to influence planning and prioritization
  • Synthesize business insights and communicate a data narrative around product usage, tying this into the overall Slack strategy
  • Work with the team to manage the end-to-end process: scope projects, build pipelines and datasets, synthesize results, craft automated dashboards/bots, and communicate an informed recommendation. Jump in when needed!
  • Contribute high quality work as an individual contributor, in addition to management duties
  • Partner closely with Researchers, and when appropriate, align roadmaps and collaborate on projects to answer complex questions
  • Build partnership and alignment with our data cross-functional partners, including Data Engineering and Business Intelligence, to author and develop core data sets and empower operational and exploratory analysis
  • Play an active role in building a best-in-class team, with a responsibility to contribute best practices and serve as a role model
  • Communicate solutions confidently and effectively across Slack

We strive to build  a culture that stabilizes  our values and have high standards of execution. We require someone who can:

  • Be humble, hardworking and collaborative in order to connect with the team and throughout the business
  • Remain focused  while working across a wide variety of projects
  • Simplify huge data sets, complex problems and extract insights with frameworks and analyses

Requirements:

  • 6+ years of data analytics work experience and 2+ years of management experience
  • A proven track record of using quantitative analysis to impact key decisions
  • Ability to build clear and concise presentations, and communicate effectively at every level of the organization
  • Experience dealing with unstructured business issues and successfully leading teams to resolve these issues
  • Experience writing SQL queries and working with large data sets
  • Strong project management skills
  • BA/BS degree. Graduate degree a plus

Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has ten offices around the world. For more information on how Slack makes teams better connected, visit slack.com.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack.