Email Marketing Associate
Slack is looking for an Email Marketing Operations Associate to join our growing Marketing Business Operations & Strategy team. This team helps make Slack and its Marketing organization successful by providing business and marketing insights, cross-functional partnerships, and operational execution and excellence.
The Email Marketing Operations Associate will see the full operations spectrum of Slack, while working within the email marketing vertical. You will be responsible for running the day-to-day activities of email marketing, owning the creative process for all email campaigns in addition to being quantitatively driven with the ability to parse data and perform analytics around email performance. You understand why things mean what they mean and can dissect user engagement which enables you to give recommendations.
Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
What you will be doing
- Help operationalize and manage the email marketing programs to support demand-gen campaigns, nurture campaigns, webinars, content marketing, etc.
- Coordination of Marketing Cloud email campaigns, including planning, asset gathering, building, approvals, scheduling, QA, and execution of test sends and deployments
- Assist in designing, implementing, and documenting campaign processes for emails
- Assist in managing the email marketing calendar to effectively field requests from cross-functional teams
- Help maintain the performance and health of the email channel with regard to audience segmentation, send times, list hygiene, and deliverability
- Managing trigger email campaigns throughout the customer lifecycle
- Carry out segmentation of the database and implementing marketing strategies
- A/B Testing on various email campaigns to establish the most effective
- Tracking and reporting on email campaigns in order to guide improvements and ensure current email best practices in the industry are being followed
What you should have
- 3+ years of experience in marketing operations and email marketing.
- Proficiency with HTML and CSS as it relates to email and landing page creation.
- Working knowledge of and comfort working with SQL
- Proficiency with email tools (Marketing Cloud, Pardot, Responsys, etc), CRM (e. g., Salesforce), Web Tools (Splashthat, Wordpress), marketing automation tools (e. g., Pardot)
- Knowledge of domestic and international email laws (CAN-SPAM, CASL, GDPR, etc.)
- Ability to manage multiple competing projects at various levels of scale
Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has ten offices around the world. For more information on how Slack makes teams better connected, visit slack.com.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at Slack.