Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, embrace it widely and are continually driving business value from Slack.
As a critical member of the Customer Success Go-to-Market (GTM) team, you are responsible for understanding and positioning solutions that drive long term success for our enterprise customers across all segments. You will be responsible for scoping, proposing and contracting Slack's services that will accelerate enterprise-wide deployment and adoption of our products collaboration with Slack account teams.
As a key individual contributor, you will be aligned with our specialist team and may act as the primary point of contact for high-level concerns through various launch and deployment activities. You are also responsible for contract execution of engagement change orders and follow-on success solutions that may be required as our customers needs evolve in their partnership with Slack.
Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
Align, engage and develop trusted partnerships with account teams across assigned enterprise customer segments
Conduct detailed discovery meetings, collect requirements and gain mutual understanding of customers needs followed by positioning ideal customer success solutions to resolve these needs
Facilitate contracting and negotiation activities for paid success solutions including authoring of proposals, contracts and/or statement of work (SOWs) in close collaboration with our cross-functional business operations, accounting, revenue recognition and legal teams
Collaborate with internal business development and alliances teams to further align on partner-led solutions to support enterprise customer needs
Drive pre-sales execution to meet and exceed identified services revenue and customer success targets
Responsibly focus on workflows between pre-sales contracting and resourcing/delivery team kick-off activities
Craft customer pre-sales assets and work with internal cross-functional teams to refine existing and develop new GTM assets
Help drive customer references and case studies
What you should have
You have 5+ years of relevant engagement management experience (preferably in a SaaS Software environment)
You have developed excellent consultative, communication, and presentation skills
You demonstrate business development & sales experience (ideally in a customer success environment)
Your experience has been in an enterprise solution sales environment and you have collaborated with account executives in the development and closure of sales opportunities
You are a highly motivated, dedicated, team player with creative ideas to inspire customer loyalty and adoption
You have strong social skills and experience building strong internal and external relationships
You have a successful track record of highly-professional customer service in a dynamic, start-up environment
Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has offices around the world. For more information on how Slack makes teams better connected, visit slack.com.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.