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Software Engineer, Customer Experience Operations Engineering

At Slack, we consider Customer Experience essential to our success. We have a healthy roster of high-profile companies that rely on Slack for their day-to-day communication, and we want to provide them with the best service possible. As a Software Engineer on the Customer Experience Engineering team, you’ll be building the products and tools that ensure our customers have an effortless experience and get the most out of Slack.

CE Operations plays a meaningful role in providing tools, processes, analytics, and programs for our industry-leading CE department. We need your help to build phenomenal experiences for our department.

You will collaborate closely with leadership, project managers, CE agents, and partners to spec, build, test, and deploy solutions. You’ll approach each project with efficiency, quality, and scalability in mind.

What You Will Be Doing

  • Develop internal tools for Customer Experience.

  • Write, debug, and deploy code to production in a timely manner.

  • Participate in code reviews.

  • Work on diverse problems that require an analysis of many factors.

  • Manage projects from start to finish, including time estimations, development, testing, documentation, and deployment.

  • Participate and contribute in stand-ups, sprint planning, and retrospectives at the team level and up.

  • Proactively identify and propose solutions that build scalable implementations and achieve results.

  • Work collaboratively across other engineering organizations to ensure best practices and processes are followed.

  • Build positive relationships with all team members and cross-functional partners.

What You Should Have: 

  • You care deeply, genuinely and passionately about a customer's experience of our product and support, and about the role it plays in making a customer-centric team successful.

  • Excellent knowledge of React, HTML, CSS, Javascript, PHP, and MySQL.

  • You can lead technical discussions and help drive technical decisions.

  • You actively work to improve in areas where you’ve received feedback and you readily give feedback to teammates.

  • You write understandable, testable code with an eye towards maintainability.

  • You possess adept computer science fundamentals: data structures, algorithms, programming languages, distributed systems, and information retrieval.

  • Curiosity about the latest technologies, research, and trends.

  • Strong analytical and creative problem solving skills.

  • Explaining sophisticated technical concepts to other technical or non-technical team members is no problem for you.

  • Outstanding written skills with a knack for technical documentation.

  • Self-­awareness, a positive attitude, empathy, and a desire to continually improve.


Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment.Visa sponsorship may not be available in certain remote locations.

Visa sponsorship is not available for candidates living outside the country of this position.


 


Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack.