Rapid7 is a software company that provides analytics solutions for security and IT operations teams. Inside their walls, Rapid7 centralizes their communication with Slack. Slack also allows them to build interactive, automated workflows, actionable notifications and on-demand insight in a way that even the company’s least technical employees can work better and faster.
“Most apps give you ‘dumb’ notifications,” says Rajeev Jaswal, CIO. “With Slack, we can give people the ability to take an action right there, so it's an actionable notification, rather than just notifying that hey, there are two things waiting on you.”
Example of actionable notification already in development includes, Slack notification for employees around pending expense report approvals, they would receive a quick summary in Slack. If the summary looks good to them, they can approve right in Slack without having to click over to the expense management tool.
Similarly, Rapid7 is creating custom bots that allow employees to use natural language queries to more easily get the information they need to do their jobs.
As we’ve grown to over 1,000 employees, Slack has given us one centralized place to manage our work and to communicate and connect with each other—regardless of where we are physically.
“We want people to have that ability to say ‘I want this information now, and I should be able to get it without jumping through flaming hoops’,” says Jaswal. “We’re building bots or natural language capabilities so when you ask a question, answer is immediately there for you.”
Too often, enterprise workflow and communication tools have a reputation for being difficult to use, and struggle to gain adoption. Slack’s ease of use and ability to bring fun into everyday activities has helped it quickly become central to the way work gets done at Rapid7.
“Our new way of working, with Slack, brings the consumerized technology experience into the enterprise,” says Jaswal. “Slack helps people enjoy doing their work, and makes it easy and fun. You get more willing participation that way.”
Jaswal’s vision for their use of Slack is for it to have a focal role in a better, more effective communication across their ecosystem. “Slack will help us with automation, providing better usability and interface, and more proactivity by reducing what we call the cognitive overload or friction,” he says.