Inside Slack

Collaboration

Moderating in moderation

How to keep community-oriented channels in Slack alive and engaged

Collaboration

3 ways Slack streamlines onboarding for our support agents, so they can help customers faster

On day one, agents are connected with the knowledge and experts they need, so they can help customers faster

Collaboration

Bring onsite energy to your virtual events

At Frontiers 2020, we turned a Slack workspace into a lively virtual conference hall—here’s how your events team can do the same

Collaboration

How channels bring our product and support teams closer together

Learn how tight partnerships and processes between Slack’s CE and product teams make for more satisfied customers

News

The Slack Fund celebrates a milestone anniversary and a new approach to investing

After 5 years, our fund’s reach is broader and more impactful than ever

News

A special connection: Slack’s first year in Germany

Slack looks back at its first year on the German market, which was exceptional in many ways

Productivity

Say hello to Success Bot, the voice of our customer success team

The bot sends updates to customers right in Slack, saving our CS team hundreds of hours and deepening customer relationships

Collaboration

How we navigated an acquisition deal, completely digitally

When the pandemic threatened to bring a deal to a halt, we conducted the entire process through Slack Connect

Productivity

How our devs reduce distractions (and unnecessary meetings)

Four ways Slack can help engineers find their ideal state of flow