Product Manager, Monetization

We are looking for a product manager to help us grow our customer base and make every team on Slack more productive through our premium products. Slack already has one of the largest paid customer bases in enterprise software, with hundreds of thousands of recurring paid teams. In this role, you’ll strive to 10x the Slack paid customer base and as a result shape the growth of the company and an entire industry by ensuring Slack is “where work gets done", especially as the world continues to shift to remote.

This product manager will join the Monetization team, with the initial responsibility for making Slack's premium products dramatically easier and more compelling to purchase. You’ll lead our pricing and packaging efforts, to ensure that Slack is easy to buy for all types of users and teams. You will deliver a best-in-class experience with close collaboration with cross-functional technical, business, and external teams.

You should be a hands-on and technically savvy Product Manager who is constantly identifying user problems and thinking critically about which to prioritize. You know how to measure and interpret the results of your team’s efforts. You can effectively navigate complex systems and can communicate product requirements to both engineering and non technical teams. You love working on teams, side-by-side with the best engineers and designers. You easily manage several projects at once and you don’t miss deadlines.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?

What you will be doing

  • You will develop the product vision, strategy, and roadmap to develop a best in class purchase experience for Slack’s paid features in concert with cross-functional peers.
  • You’ll determine the company’s pricing and packaging strategy, and how we think about our freemium and paid tiers.
  • You’ll become an authority on your product area. You’ll identify customer needs and business opportunities through a combination of research, feedback collection from cross-functional teammates and competitive data analysis.
  • You’ll define, understand, and improve key funnels and metrics.
  • You’ll own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
  • You’ll drive execution against our plan in collaboration with Engineering and Design peers: making trade-offs, anticipating staffing needs and risks, and ensuring frequent and clear communication.
  • You’ll partner closely with leaders across product, engineering, finance, and operations, as well as external partners and customers.
  • You’ll execute at a fast pace with a focus on delivering impact to customers

What you should have

  • Passion about Slack and the problem we’re solving.
  • At least 3+ years of experience leading major product or growth initiatives across user-facing products. You can take rough themes and turn them into a roadmap of features, experiments, and research with minimal guidance.
  • Impact focus and a consistent history of delivering measurable results for both users and the business.
  • Technical experience so that you can weigh tradeoffs and have in depth discussions with engineers on the nuances of complex engineering systems.
  • Data-minded whenever possible. You deeply understand how your products work and how to measure long-term impact. You can design, run, and interpret experiments and A/B tests, and probably know a bit of SQL.
  • Ability to think big and small to build a portfolio of experiments and larger features. You are as comfortable whiteboarding a completely new experience as you are optimizing an existing flow and know when to do which.
  • Impeccable follow-through. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip.
  • Product taste and craft. You will own important product interactions with every Slack customer, and should show the attention to detail this responsibility deserves.
  • You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.
  • You’re comfortable discussing technical tradeoffs with engineers.
  • Written communication that is clear and effective.

Slack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.

Visa sponsorship is not available for candidates living outside the country of this position.


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