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Sr. Business Intelligence Analyst, Sales Analytics

Sr. Business Intelligence Analyst, Sales Analytics

Slack is looking for a Business Intelligence Analyst to join our Sales Analytics team to help our Sales reps surface data insights to their customers. The best candidate loves to help others, empathize with non-technical business partners, identify process improvements, and tell compelling stories with data. This person will take a design thinking approach to deliver dashboards, bots, and other analytics solutions that make it easy for Sales to use data at scale. If you love to solve data problems and tell analytics driven stories, come join us!

Responsibilities:

  • Service ad-hoc analytics requests from customers and value driven reporting requests from Sales reps for customer accounts.
  • Design and build an analytics ecosystem that enables Sales Reps to self-serve the data they need at scale; including dashboards, custom Slack integrations, recurring reports and more. 
  • Collaborate with Sales Managers, Sales Enablement, Sales Ops, and the field to understand how data products can accelerate our sales motions.
  • Educate non-technical business users on how to effectively tell Slack's story with data.
  • Establish processes and standards that encourage trust with data and provide consistent metrics across the organization.

Requirements:

  • Demonstrated ability in an Analytics or BI role supporting the Sales, Marketing, or Product function.
  • 3+ Years’ experience with modern analytics tools such as Looker, Tableau, Clik, etc. Experience with advanced Looker development is a plus.
  • Experience of working with Data Engineering and Integrations.
  • Familiarly with Slack as a product including common use cases/applications. Experience developing Slack bots/integrations/workflows is a big plus. 
  • Knowledge of Sales and CRM tools like Salesforce, Gainsight, Xactly etc.
  • Bachelor’s Degree in Business Analytics, Information Systems or related area.

Skills:

  • Ability to learn technology quickly through instruction and self-training
  • Proficiency in one or many analytics languages like SQL/python/R etc.
  • Strong verbal and written communication skills.
  • Project management skills; ability to tackle multiple projects and initiatives at a time.
  • Tight-knit collaboration skills and results-driven mentality.
  • Design thinking concepts or other visualization concepts that drive story-telling.

Slack is the collaboration hub of choice for companies of all sizes, all across the world. By using Slack, they ensure that the right people are always in the loop, that key information is always at their fingertips, and new team members can get up to speed easily. With Slack, teams are better connected.

Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. We currently have nine offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne, New York, London, Tokyo, Toronto and Denver.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Come do the best work of your life here at Slack.


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