Four puzzle pieces, with three interlocked and one resting off to the side

Collaborate effectively in channels

Meet Sarah.

  • Sarah recently joined A1 Marketing, a company just like yours.
  • A1 adopted Slack a while ago, and Sarah is learning how it has changed the way that the company works.
  • In this lesson, Sarah wants to explore how the team collaborates effectively in channels with mentions and reactions, by sharing files and using message formatting.

Introduction

Sarah’s experience before Slack

At her previous company, Sarah found that communication happened in many different places. She received a constant stream of emails to her inbox, even if they weren’t very valuable or didn’t apply to her. Files were shared with individuals and decisions were often made without everyone knowing what was going on. These communication silos made it difficult to align on work, track information and stay up to date.

How A1 use Slack

  • People at A1 use mentions to get the attention of specific people to move work forward.
  • Files and conversations exist side by side in channels, which means Sarah always has access to the most current information.
  • Sarah has noticed that people respond efficiently to each other using reactions.

Get the attention of specific people with a mention

Sarah needs to get the attention of someone specific to help move work forwards, so she mentions Lisa directly in the message that she sends to the channel. Lisa gets notified that someone needs her help, and the whole team can see what’s happening in the conversation.

Share files with the team

When Sarah works with her team, she wants files and conversations to exist side by side so that everyone has access to the most up-to-date information, making it much easier to get work done. Sarah is ready to share a file, so she shares it in the channel alongside the conversation.

Respond efficiently with reactions

Sarah could acknowledge Lisa’s file by sending a message to the channel saying, ‘Thanks, Lisa. Taking a look!’ Sending a new message would mark the channel as unread for all other members, and the comment wouldn’t add much value to the conversation.

Instead, A1 uses a shared language for emojis to simplify communication, so Sarah adds the eyes reaction to Lisa’s message. This lets Lisa know that Sarah has seen the message without marking the channel as unread.

Keep things tidy with message formatting

Sarah is sending a message that outlines some suggestions for the document that Lisa shared. By taking the time to neatly format her message, Sarah ensures that everyone in the channel can quickly scan the content and understand the next steps.

Edit or delete your sent messages

Sarah needs to add something else to the list of suggestions that she included in her previous message. She has the flexibility to edit her message even after it’s been sent.

Your next steps

💡 Mention colleagues in a channel to get their attention.

💡 Add a reaction to a message in a channel.

💡 Upload a file and share it in a channel.

💡 Try out some formatting techniques on your next message.

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