Slack subprocessors
Effective: 7th April 2023
To support delivery of our Services, Slack Technologies, LLC (or one of its affiliates listed below), may engage and use data processors with access to certain Customer Data (each, a ‘Subprocessor’). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the customer terms of service (or if applicable, the superseding written agreement between the Customer and Slack or a Slack affiliate(s)) (the ‘Agreement’).
Third parties
Slack currently uses third-party Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third-party Subprocessor, Slack performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
Infrastructure subprocessors
Slack may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
| Entity name | Purpose of processing | Location of subprocessors | Additional details |
|---|---|---|---|
| Amazon Web Services, Inc. | Slack services (excluding GovSlack): Third-party hosting provider |
| Customers may select a data region, but as described in this Help Centre article, certain Customer Data may be stored outside this data region. Customer Data from the Germany region is backed up in France, and vice versa. |
| Amazon Web Services, Inc. | Slack services (excluding GovSlack): Third-party hosting provider for availability zones/edge servers |
| Customer Data may be transmitted through any Edge region to provide better and faster service response time, depending, for example, on the location of Slack Users. |
| Amazon Web Services, Inc. | GovSlack services: Hosting provider for all functionality. | United States | Customer Data is stored on the AWS US-GOV-EAST instance. Salesforce may route the transmission of encrypted Customer Data through various points, including any of its US AWS GovCloud data centres, but the storage of Customer Data will be limited to the US-GOV-EAST data centre. |
| Amazon Web Services, Inc. | GovSlack services: Hosting provider for availability zones/edge servers for all functionality | United States | Customer Data may be transmitted through any AWS GovCloud edge region to provide better and faster service response time depending, for example, on the location of Slack Users. |
| Google LLC | Cloud service provider | United States | Email notifications (e.g. workspace invitations) sent by the Slack services are powered by Google Cloud |
Other subprocessors
Slack may use the following Subprocessors to perform other Service functions:
| Entity name | Purpose of processing | Location of subprocessors |
|---|---|---|
| Amazon Chime (by Amazon Web Services, Inc.) | Slack huddles functionality (excluding GovSlack): audio and video streams. |
|
| Amazon Web Services, Inc. Elemental MediaConvert | Slack clips functionality (excluding GovSlack): conversion of source video for improved playback |
|
| Amazon Transcribe (by Amazon Web Services, Inc.) | Slack huddles and Slack clips functionality (excluding GovSlack): transcripts for Slack huddles and Slack clips |
|
| Amazon Chime (by Amazon Web Services, Inc.) | Slack huddles functionality (GovSlack): audio and video streams. | United States |
| Amazon Web Services, Inc. Elemental MediaConvert | Slack clips functionality (GovSlack): conversion of source video for improved playback | United States |
| Amazon Transcribe (by Amazon Web Services, Inc.) | Slack huddles and Slack clips functionality (GovSlack): transcripts for Slack huddles and Slack clips | United States |
| Zendesk, Inc. | Third-party service provider of customer support tools | United States |
| Cloudfront (Amazon Web Services, Inc.) | CDN | Global |
| Fastly, Inc. | CDN | Global |
Slack affiliates
Depending on the geographic location of a Customer or their Authorised Users, and the nature of the Services provided, Slack may also engage one or more of its affiliates as sub-processors to deliver some or all of the Services provided to a Customer.
Updates
As our business grows and evolves, the sub-processors that we engage may also change. We will endeavour to provide the owner of the Customer’s account with notice of any new sub-processors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.