Guide to email notifications

Slack notifications keep you informed about things that need your attention. Use this guide to learn how email notifications work and how to customise them to suit your needs.


How email notifications work

  • By default, you’ll get email notifications until you enable mobile notifications.
  • You’ll receive email notifications if you’re not active in Slack when someone mentions you or sends you a direct message.
  • Notifications are bundled and sent once every 15 minutes or once an hour, depending on your preferences.
  • You can send a reply to a Slack message from the related email notification.

Note: It’s not possible to receive email notifications for all new messages.


Configure your email notifications

  1. From your desktop, click your workspace name in the top left corner.
  2. Select Preferences from the menu.
  3. Select Notifications.
  4. Under When I’m not active on desktop, tick or untick Send me email notifications for mentions and direct messages. If ticked, choose how often you want notifications delivered.

Tip: You can also manage your email subscriptions to adjust how often you receive news about Slack apps and features, opportunities to provide feedback or Slack tips.


Reply to Slack messages from email notifications

If you receive email notifications from Slack, you can reply to them to send messages back to Slack.

  1. Open the notification from your email inbox.
  2. Click Reply from the email and type your message.
  3. Send your message.

The next time you open Slack, you’ll see your reply in the appropriate channel, thread or direct message. If a teammate replies, you can continue the conversation in Slack or reply by email again.

Note: Invited members can reply to messages from email notifications before they join a workspace. Learn more about the invited member experience.


Learn more about notifications

To troubleshoot an issue with your email notifications or to learn more about notifications on the Slack desktop or mobile apps, take a look at the articles below:

Who can use this feature?
  • All members
  • Free and Standard subscriptions