External Collaboration and Slack with shared channels icon

Guest accounts vs. sharing a channel

All organizations need to work with external teams outside their walls, and you can bring that work into Slack with guest accounts and channels.

Should I create a guest account or use a channel?

Guests are great for when you’re working with someone who feels like a member of your organization but needs limited access to Slack, such as contractors and interns

  • Are available for paid workspaces. Guests can belong to a single channel or multiple channels, but need to be manually added by admins.
  • Can be invited to your workspace just like regular members via the invitations page.
  • Have icons by their profile photos: a triangle for single-channel guests and a square for multi-channel guests.

Channels are a better fit when you’re working with an external organization like customers, vendors, and partners. When working in a channel, multiple people from each company can easily be involved with the ability to add members as work scales.

  • Each team has a common place to collaborate, loop in the right people on an as-needed basis, and build a collective repository of knowledge that anyone on either team can add to and reference
  • Each team can send messages, share files and access the channel history
  • Any member of the channel can also direct-message (DM) any other member in the channel, even if they’re from the other team

More and more organizations are moving toward channels for the additional control and flexibility they provide—especially when collaborating with two or more people at other companies.

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