Connected service teams mean happier customers

Glad you asked! Slack is a new way for your entire company to communicate. It replaces email with something faster, better organized and more secure. Instead of one-off email chains, all your communication is organized into channels that are easy to create, join and search. When there’s a channel for everything going on at your company, everyone knows exactly where to go to get work done. For more reading on the topic, we recommend checking out the Slack Resources Library.

Yes. Slack integrates with Zendesk, Salesforce, ServiceNow and many other tools people use to store and sort information. And Slack itself is a great way to share knowledge via search and channels. To learn more about Slack’s knowledge-base integrations, visit our App Directory.

The key to Slack success is channels. By creating a channel for all your projects, your teams, your offices, your departments—everything you’re doing at work—you create a space for every conversation to happen. And because channels are easy to join and create, Slack can adapt to meet changing needs. If someone new joins a project, you can simply add them to the channel and they scroll up to read through previous conversations. When it’s time to start something new, create a new channel and invite the right people. To learn more, read up on how to collaborate effectively in channels.

Channels are where work happens in Slack. A channel is a single place for a team to share messages, tools and files. People often create channels for company announcements, customer service triage, asking for IT or HR help, and sharing social interests.