Account Executive, Mid Market
Slack is more than just a tech company. We are on a mission to make your working life simpler, more pleasant and more productive. We believe that culture is the compass to success and so our Slack Values are woven into the fabric of all we do. We seek exceptional talent eager to do the best work of their life while supporting others in doing the same.
We are looking for an Account Executive to join our Sales team and focus on our Mid Market customers. This segment represents a huge opportunity for Slack, and we want someone who is eager to do the best work of their lives while supporting others in doing the same.
You will be responsible for driving the sales process with prospective customers as well as the expansion of existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You’ll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. If you enjoy working with customers from a variety of industries in a rapidly changing environment, come and join us! We’re nice.
Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
What you will be doing
- Educate customers on the value of Slack in a thoughtful way
- Provide recommendations based on a customer’s business needs and usage patterns
- Manage multiple customers simultaneously at various stages of the Slack buying cycle
- Handle inbound customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiries
- Drive revenue through proactive outreach to existing customers
- Get into territory and conduct onsites, at minimum 5 onsites per quarter
- Prospect and cold call into a mixture of outbound, inbound, upsells, and expansions
- Meet with C-level executives across all departments within a company
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the product
What you should have
- 3+ years of closing experience, preferably in SaaS
- Needs little oversight in preparing for meetings
- You are competitive and driven to achieve goals - you meet and exceed your number
- You are articulate and poised with a clear and concise spoken and written communication style
- You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
- You have a consistent track record of identifying customer needs and successfully implementing solutions
- You are flexible, adaptive, and resilient
- You have a post-secondary degree
Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has ten offices around the world. For more information on how Slack makes teams better connected, visit slack.com.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at Slack.