Insights from CX leaders on improving customer care with Slack

Este seminario web es ideal para:

  • Customer support teams

Customer support has never been more important. In fact, 50% of customers would switch to a competitor after just one bad experience. After multiple bad experiences, that number quickly jumps to 80%.

But here’s the good news: Customer support teams can prioritize customers, work more efficiently, and provide exceptional—and fast—customer care by connecting their organization through Slack.

This webinar brings together customer support leaders Michelle Yanez-Olivares, the head of customer experience at Accent Group Limited; Sebastian Burzacchi, the vice president of service operations at Oscar Health; and our very own Ali Rayl, the vice president of customer experience at Slack.

Oradores destacados:

Ali RaylVP, Customer Experience, Slack
Sebastian BurzacchiVP of Service Operations, Oscar Health
Michelle Yanez-OlivaresHead of Customer Experience, Accent Group Limited

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