How to inspire customer loyalty using Slack Connect

Cette conférence en ligne s’adresse de préférence à :

  • Customer support teams

Unprecedented times bring unprecedented challenges. Customer support teams all over the world are dealing with increasing ticket volumes and transitioning workforces to remote work, all while assisting customers going through similar challenges.

To help, we’ve put together this brief webinar on how customer support teams can utilize Slack Connect to provide faster support and grow customer satisfaction by offering a white glove experience. You’ll hear from Steve Henry, the senior vice president of client services at ModSquad, and Kristen Swanson, the chief of staff for customer experience at Slack, on how Slack Connect can help your organization deliver five-star support to customers.

Intervenants :

Kristen SwansonChief of Staff, Customer Experience, Slack
Steve HenrySVP, Client Services, ModSquad

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