Resolve customer issues faster with Slack + Zendesk

Cette conférence en ligne s’adresse de préférence à :

  • Équipes d’assistance à la clientèle

Driving customer loyalty hinges on your ability to deliver fast, connected and personal service. But this is difficult when valuable customer data is locked up in silos, agents work across multiple disconnected tools (and tabs!) and teams lack a shared communication channel across the entire business.

Learn how pairing Slack and Zendesk together enables teams to deliver world-class customer service by bringing all your customer support interactions and conversations into one place. Using the two tools together, agents can instantly access experts and knowledge, collaboratively resolve tickets in real time and easily capture and organize critical customer feedback.

Intervenants :

Kevin AlbersDirector, Customer Experience, Admin & Platform Services, Slack
Paxton CooperVP of Support/Platform, Zendesk

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