Success stories

Collaboration

4 tips for delivering genuine customer success in a digital world

Actionable advice from Gainsight’s CEO and Slack’s head of customer success on meeting customers where they are in the midst of a pandemic

Collaboration

4 ways Slack Connect keeps customers and partners connected

As businesses work remotely amid Covid-19, top-notch customer support remains critical

Collaboration

Universities keep class in session with channels

How California State University, East Bay is using Slack to provide instruction and support students

Collaboration

Tips from the trenches of three remote-friendly companies

Leaders at Automattic, Glitch and Zapier share the glue that binds their work-from-home culture

Collaboration

What we learned about work in 2019

From breakthroughs in collaboration to busting the myth of inbox zero, here are the biggest lessons we’ll carry into the new year

Transformation

How financial service providers use Slack to elevate customer service

From external collaboration to rapid support resolution, Slack is helping these companies provide the best digital solutions for customers

Collaboration

How Symphonic works in harmony with Slack to distribute music

Using Slack channels and integrations, this independent music distribution company shepherds artists’ tunes to streaming platforms around the world

Transformation

Super Slack bot automates record-keeping and eases compliance

Read how Slack helps Starling Bank improve the customer experience and keep in sync with regulatory requirements

Collaboration

How HSBC and M&G plc use Slack to transform their financial services

A digital transformation is helping these firms better serve their customers