Sr. Enterprise Learning Consultant, Customer Success
Can you make learning interesting and exciting? Are you an organized trainer and learning consultant who thrives when crafting and delivering creative learning experiences? Do you love a challenge? We want to talk to you!
Slack is looking for a senior learning consultant to work with our enterprise customers and professional services teams to discover, design, and deliver tailored learning programs. For this role, you should be a captivating facilitator, strong consultant, and partner to customers who will infuse adult-learning theory into thoughtful and extraordinary customer experiences. Your goal is to accelerate the adoption of Slack by ensuring that our largest customers can take advantage of the benefits provided by Slack.
You’ll play a meaningful role in scoping, building and delivering relevant and compelling training for Enterprise customers across a broad range of users, teams, and geographies aligned to the customer’s specific needs and in a variety of learning situations (online, classroom, 1-1 and train the trainer).
Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
What you will be doing
- Conduct discovery sessions in consultation with Enterprise customers to scope learning needs
- Design tailored curriculum that employs brain-friendly instructional strategies for people in large organizations
- Craft bespoke learning materials, including facilitator guides and light video content
- Deliver learning experiences for a variety of audiences, including enterprise customers, both live and in Slack
- Continuously improve our learning programs and develop new offerings
What you should have
- You’re confident, and you easily establish relationships when conducting learning experiences
- You’re comfortable with adult learning theory and know which protocols will ensure that people learn effectively
- You’re an excellent facilitator who delivers content in a way that’s not just structured, but motivational to different audiences
- You can effectively tailor and edit your work to make it compelling to end-users. Who wants to attend long, boring trainings?!
- You’re naturally curious, love learning new things, and are enthusiastic in sharing knowledge with your team
- You possess a strong sense of urgency in driving projects to completion
- You know when something is over your head and aren’t afraid to ask for help
Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has ten offices around the world. For more information on how Slack makes teams better connected, visit slack.com.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at Slack.