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Change Management Lead

San Francisco

An integral part of the Sales and Customer Success team, Change Management Leads work with our largest and most strategic customers to prepare people for change, maximize product adoption, and elevate the maturity of Slack usage across the Enterprise. They conduct detailed user interviews and change readiness assessments that provide the foundation for the launch plan and sequencing. They also work with the customer to ensure flawless execution and quantifiable results.

Change Management Leads work in cross-functional teams with Account Executives, Engagement Managers, Solution Architects and others to deploy Slack to large enterprises. They focus on people-related tasks, enabling teams to launch Slack successfully, adopt it widely and realize business value from Slack.

Responsibilities

  • Working with executive sponsors to develop and articulate the vision and strategy
  • Conducting detailed stakeholder analysis to map user support and resistance
  • Building implementation plans to maximize commitment and minimize resistance to change
  • Identifying blockers and building mitigation strategies
  • Facilitating workshops to identify compelling use cases
  • Creating training and communication plans
  • Tracking change readiness, program participation, product adoption and usage maturity
  • Enabling support functions to serve the business and rapidly move into operational success

Requirements

  • 5+ years change management experience (preferably in a SaaS Software environment)
  • Excellent consultative and communication skills
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Strong communication and interpersonal skills
  • Proven experience building strong internal and external relationships
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s Degree

Slack is a messaging app for teams that is on a mission to make your working life simpler, more pleasant, and more productive. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our values and hire accordingly.

Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. Slack's investors include many of the best-recognized firms in the world, including Accel Partners, Andreessen Horowitz, Social+Capital, KPCB, Google Ventures, Horizons Ventures, IVP, Spark Growth, DST, and Index Ventures. We currently have five offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne and New York.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come do the best work of your life here at Slack.