Senior Program Manager, Service Operations
As Slack continues to grow it is increasingly important that the product is successfully implemented and customers receive services that prepare them for change, maximizes product adoption elevating the maturity of Slack usage across the enterprise. As a Senior Program Manager you will drive programs supporting our success services program from scoping through delivery. In this role, you will interact with many different teams and individuals, including but not limited to Sales Managers, Customer Success Managers, Change Management Leads, Engagement Managers, Business System analysts and many other internal teams. You will ensure the work is well understood, is resourced appropriately, and is executed successfully across multiple departments. You will plan and consolidate multi-discipline projects across functions by maintaining a program plan in order to help drive the execution. You will also assist process improvement initiatives through the disciplined use of measurements, accountability, business metric analysis and discussion of process alternatives in order to arrive at best practices.
Slack is a messaging app for teams that is on a mission to make your working life simpler, more pleasant, and more productive. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our values and hire accordingly.
Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. Slack's investors include many of the best-recognized firms in the world, including Accel Partners, Andreessen Horowitz, Social+Capital, KPCB, Google Ventures, Horizons Ventures, IVP, Spark Growth, DST, and Index Ventures. We currently have five offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne and New York.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come do the best work of your life here at Slack.