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Director of Service Engineering

San Francisco

Slack is looking for an experienced engineering director to lead our Service Engineering organization to deliver our service to our customers reliably and cost-effectively.  This person will manage our Operations and Internal Tools teams and report to the Vice President of Engineering.

You will

  • Ensure availability of the Slack service to customers around the globe as well as development, test, build, and deploy, data exploration, and visibility infrastructure to fellow engineers and coworkers
  • Define a vision for the future delivery of the Slack service that balances reliability, operator efficiency, and cost
  • Be accountable for a rotation of on-call operators and developers
  • Manage, mentor, and grow the careers of engineering managers and individual contributors
  • Hire a diverse and exceptional team
  • Set strategic goals in partnership with the rest of engineering and deliver results on schedule
  • Budget and forecast AWS, GCP, and other operational costs
  • Help define and implement Slack’s security and compliance program
  • Represent Slack at industry events and promoting the Slack Engineering brand

Requirements

  • Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience
  • History of engineering and operating highly-available web applications in the cloud
  • Experience managing a team of engineering managers
  • Exemplary written and verbal communication skills
  • Ability to handle complexity

Slack is a messaging app for teams that is on a mission to make your working life simpler, more pleasant, and more productive. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our values and hire accordingly.

Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. Slack's investors include many of the best-recognized firms in the world, including Accel Partners, Andreessen Horowitz, Social+Capital, KPCB, Google Ventures, Horizons Ventures, IVP, Spark Growth, DST, and Index Ventures. We currently have five offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne and New York.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come do the best work of your life here at Slack.