At Slack, Customer Experience is an essential part of our organization. Our Customer Experience team's top priority is to make our customers successful and ensure that their experience using Slack is a pleasant and productive one by delivering speedy, high-quality, personable support.
As a Customer Experience Live Support Agent for Slack, your task is to make our customers successful. This is a demanding role that requires a unique skillset. As the voice of Slack, you will act both as an advocate for our product and a champion for our users, by communicating with them across multiple channels. Your job is to ensure that Slack's customers have the best experience possible, no matter how they choose to contact us.
We take customer service seriously. This is not some mindless low-level job, but a position we consider essential to the team's success. We have a healthy roster of high profile companies that rely on Slack for their day-to-day communication and we want to provide the best service we possibly can.
Slack is a messaging app for teams that is on a mission to make your working life simpler, more pleasant, and more productive. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our values and hire accordingly.
Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. Slack's investors include many of the best-recognized firms in the world, including Accel Partners, Andreessen Horowitz, Social+Capital, KPCB, Google Ventures, Horizons Ventures, IVP, Spark Growth, DST, and Index Ventures. We currently have five offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne and New York.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come do the best work of your life here at Slack.