At Slack, we consider extraordinary customer support essential to our success. Slack's global Customer Experience Operations team plays a critical role in managing systems and processes for our agents around the world so that we can be effective in providing this level of service.
As our Project Manager, you will be a key player on this operations team, focused on scaling and operationalizing our support efforts within our offices worldwide. Based in our EMEA Headquarters and reporting to the CE Operations Manager at Slack HQ in San Francisco, you'll act as a global project manager for new initiatives that affect all CE offices and agents. You'll be responsible for driving forward projects to expand our support offerings through new initiatives like chat and phone support, and to improve our existing programs to meet the needs of our expanding user base. You must be an organized and operationally-minded individual who can prioritize work to meet objectives on a timeline while collaborating with multiple stakeholders, and who has a deep passion for innovative customer experience. Initial projects will be based in our Dublin office, with travel to our other offices required as needed.
Slack is a messaging app for teams that is on a mission to make your working life simpler, more pleasant, and more productive. We believe everyone deserves to work in a welcoming, respectful, and empathetic culture. We live by our values and hire accordingly.
Launched in February 2014, Slack is the fastest growing business application ever and is used by thousands of teams and millions of users every day. Slack's investors include many of the best-recognized firms in the world, including Accel Partners, Andreessen Horowitz, Social+Capital, KPCB, Google Ventures, Horizons Ventures, IVP, Spark Growth, DST, and Index Ventures. We currently have five offices worldwide, in San Francisco, Vancouver, Dublin, Melbourne and New York.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come do the best work of your life here at Slack.