Intercom Notifications
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Intercom makes it easy to communicate with your customers personally, at scale. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. With this integration, you can make sure you never miss a message with Intercom notifications in your Slack channels. Keep your teams in sync and be instantly notified when a new conversation starts, is assigned, closed and more. Customize which actions you want to be notified about in which Channels, so teams only see what’s relevant to them. Find out more here.
Permissions
Intercom Notifications will be able to view:
Intercom Notifications will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Intercom
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We retain personal data only for as long as necessary to fulfill the purposes set out in the Privacy Policy.
See more information at https://www.intercom.com/legal/privacy
Data archiving and removal policy
Intercom will (at Customer's election) delete or return to Customer all Customer Personal Data (including copies) in its possession or control as soon as reasonably practicable and within a maximum period of 30 days of termination or expiry .
For more information see https://www.intercom.com/legal/data-processing-agreement
Data storage policy
Intercom employ measures that are designed to secure your personal data. More information on our technical and organizational safeguards on our Security page: https://www.intercom.com/security.
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
Data deletion request procedure
Intercom will (at Customer's election) delete or return to Customer all Customer Personal Data (including copies) in its possession or control as soon as reasonably practicable and within a maximum period of 30 days of termination or expiry . All Customer Data deleted by Intercom is deleted from AWS datastores in accordance with the NIST Special Publication 800-88 Revision 1, Guidelines for Media Sanitation December 18, 2014 (available at http://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf). With respect to Customer Data encrypted in compliance with this security policy, this deletion may be done by permanently and securely deleting all copies of the keys used for encryption.
For more information see https://www.intercom.com/legal/data-processing-agreement
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
SAML
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@intercom.io
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no