Digital HQ for Service Teams
Grow true customer loyalty and bring service teams together in Slack to deliver fast, accurate and personalized customer experiences.
Delight customers and partners while turning insights into business impacts
Enjoy closer relationships with customers and partners by delivering more direct paths for support and feedback.
Transform your customer experience with Slack for support teams
Learn how Slack acts as a support team for your support team by uniting your company’s experts at a single point of access
Drive growth and customer loyalty with Slack Connect
Move communication out of inboxes to help your company close deals faster, retain customers and deliver best-in-class support
Insights from CX leaders on improving customer care with Slack
Learn how customer support teams can provide exceptional customer care by connecting their organization through SlackWatch Now
Slack for service partners
Provide best-in-class experiences for your clients, customers and agents
Five steps to transform CX
Learn five ways that Slack optimizes the agent experience, helps resolve issues faster and transforms CXWatch Now
Slack Connect: Build loyalty with every support experience
Deliver better support to your customers and triage issues faster with Slack ConnectWatch Now
Great Customer Experience: The first time and every time
Learn how to get other teams and departments to embrace customer experienceWatch Now
IDC: How Slack adds value for every department in your organization
In this study, IDC measures the value of Slack across Marketing, Sales, HR, Customer Support and Engineering.
Instantly collaborate with experts and enjoy a centralized knowledge base
Drive fast and accurate resolutions by immediately surfacing answers and bringing the right people together in Slack.
Salesforce’s support team resolves cases 26% faster with Slack
The enterprise company relies on channels and workflows for swarming cases, resolving customer issues faster than ever
Slack + Salesforce Service Cloud: When work flows, satisfaction grows
Slack and Salesforce Service Cloud 360 empower your team to drive true brand loyalty across every customer touchpointWatch Now
Supercharge collaborative service with swarming
Learn how case swarming unites teams, promotes swift sharing of crucial information and enables more optimized customer service for allWatch Now
From service provider to strategic partner
How to differentiate your BPO with Slack
Provide agents with a launchpad for success from day one
With dedicated onboarding channels and real-time coaching opportunities in Slack, agents can quickly onboard and foster connection from anywhere.
Empowered agents: the new customer service advantage
Hear how leading organizations keep agent engagement high and attrition low with Slack as their digital HQWatch Now
Supercharge your support agents with Slack
Boost the usability of your existing tech stack while uniting your whole company around the customer experience
Making service teams more successful
Learn how your organization can optimize your agents’ experience by creating unique learning paths that keep agents engaged and motivatedWatch Now
How it works: Slack for customer service
Quick videos showcasing how customer service teams use Slack to smoothly resolve issues and grow customer loyalty