A guide to gathering feedback using Slack
Training

Slack Essentials: A step-by-step approach to gathering feedback

Share files, get approvals and move projects forward faster.

Slack Essentials is your guide to working in Slack. Previously, we covered how to organize your work into channels as well as how to read, write and respond to messages in Slack.

This lesson covers one of the fundamental ways to collaborate in Slack: gathering feedback from your teammates. You’ll learn how to:

  1. Create a dedicated project channel
  2. Share files and ideas in the channel
  3. Request feedback from teammates
  4. Gather feedback in threads
  5. Get fast approvals with emoji reactions
  6. Keep your team aware of decisions

Once you have a handle on these steps, you can use this formula to have organized, free-flowing conversations on any topic.

Step 1: Create a dedicated project channel

Let’s assume your team is working on a new company website. The first thing you should do is create a dedicated project channel. Follow the basic steps below.

  1. Invite all the teammates who are collaborating on the project to a new channel that has a naming convention like this: #proj-new-website
  2. Write a clear purpose for the channel
  3. Highlight an upcoming deadline or milestone in the channel topic
  4. Post and pin important kickoff messages and documents

This creates a single place for all conversations and updates for this project. It also ensures that everyone in the channel is clear on why they were invited, what the kickoff documents look like, and next steps.

Step 2: Share files and ideas in the channel

Slack makes it easy to share files, from documents and spreadsheets to images and videos. Let’s say you’re looking for feedback on a proposed timeline to kick the project off.

You can upload and share files in Slack in three different ways:

  1. Click the big ➕ button next to where you type new messages How to import files into Slack
  2. Simply drag and drop files into the channel
  3. Copy and paste a link from a cloud service A Google Drive preview appears inline

A clickable preview will appear when a Google Drive file is shared in a channel.

Integrate your tools: cloud services and Slack

Slack apps allow you to bring your existing tools together, including cloud services such as Google Drive, OneDrive, Dropbox and Box.

Visit the Slack App Directory to add the integration for the service you use. Once it’s installed, you can search within Slack for titles and contents of shared files—including any updates you make later.

With Google Drive , a bot will instantly check if everyone in the channel can access a file you share. If not, you can update the permissions right inside Slack.

Step 3: Request feedback from teammates

The key to getting helpful feedback is to ask for specifics. When crafting your message in Slack:

  1. Use an @mention when you need feedback from a specific person. That way, they’ll get a push notification.
  2. Give people a deadline. If this feedback is holding up your work, mention that you need it by end of day or, if you have more time, later that week. Whichever it is, be specific.
How to request feedback in Slack

Cree adds the 👀 eyes reaction to let Alex know she’s reviewing the file

Step 4: Gather feedback in threads

When you share a file that requires feedback from more than a few people, use threads to organize discussions and feedback.

Gather feedback in a thread

 

All of the context around suggestions, changes and approvals will remain with those files in Slack threads.

Request feedback to be left in a Slack thread

To keep feedback organized, request that all replies be left “in thread."

Step 5: Get fast approvals with emoji reactions

Not all feedback requires lengthy discussion threads among many people. Emoji can be fun, but in Slack they’re also incredibly quick and informative when collecting input and approvals.

Quick emoji reaction in Slack

  • For a simple signoff or approval, a quick 👍thumbs-up or 👎thumbs-down emoji reaction from a manager can move a project along
  • Add 👀 eyes to a message to indicate when you’re reviewing, and leave a ✔ check mark when you’re done
  • Suggest a change and ask for a ➕plus sign or ➖minus sign to total up votes from the team

Emoji reactions also help you keep channel conversations tidy by consolidating the otherwise one-word responses from your whole team.

Step 6: Keep your team aware of decisions

Consider these tips to make sure no one on the team overlooks next steps or misses a key decision:

  1. Reply in-channel with any final decisions made deep in a discussion thread using the “Also send to channel" checkbox. That way the whole team can see without having to dig through a discussion thread. Respond to channel from a thread to keep everyone in the know
  2. Forward relevant messages by copying the link to the message and pasting it into a message or thread. When a boss or key person asks you for an update over a direct message, share links to any relevant messages from the project channel.
  3. Don’t bottle decisions in DMs. If a direct-message discussion leads to a change in your project, repost those decisions in-channel so the whole team can be in the loop.

Once you’ve gathered feedback from your team and implemented changes, repeat this process until the project is complete. Remember to share the final version in-channel, so it’s easy for your entire team to refer to later.

In all, using best practices to give and receive feedback—and acting on it—is both an inclusive experience for your colleagues, as they see their suggestions incorporated into final versions, and inspires trust that your project is on the right track.

Even better, when all your project work is conducted in channels, it’s easy for anyone on your team—new or old—to find all the relevant files, discussions and decisions, even far into the future.

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