Delight your customers with unrivaled support
Support teams use Slack Connect to:
- Provide personalized support by having a direct line of access to customers
- Triage issues faster by looping in the right experts from both sides
- Maintain all of the context about a customer in one place, letting you easily transition support over as teammates rotate shifts or are out of the office
A channel that’s shared with a customer looks and feels like a channel you use with your internal team. People from up to 20 different companies can join, so everyone can stay aligned and drive results in one shared space.
With Slack, the customer can pull in more people, we can pull in more people, and it becomes a collaborative discussion to solve a problem or answer a question.
Thousands of companies already use Slack Connect to work better together
How to get started with Slack Connect
1. Create the channel
Click the + button next to Channels in your sidebar. Name the channel, and click Create.
2. Send the invite
Follow the prompt to share the channel outside your workspace. Send your partner an email invite right from Slack, or copy the link provided and email the invite directly.
3. Wait for your partner to accept
Pour yourself a cup of tea. Once your customer clicks the link, they’ll be taken back to Slack, where they can accept the invite and set up the channel on their end.
4. Let your admin approve
Depending on your settings, the invitation will be sent to an admin on both teams for approval. Admins can manage channel invitations by clicking on their workspace name > Administration > Manage shared channels.
Join the network of global companies collaborating together in Slack Connect.